BestMark was founded in 1986 to help companies close the gap between the promise of enhancing customer experience and its actual delivery.
Today, BestMark is one of the nation's largest customer experience measurement and mystery shopping companies. Our Fortune 500 clients represent some of the most innovative and successful customer-focused organizations in the world.
Simply put, our approach isolates key behaviors that delight customers. Then, our clients are able to manage and coach those behaviors in order to increase customer loyalty and, ultimately, profitability.
We help good companies become great companies with our comprehensive arsenal of surveying, auditing, and management systems. Our innovative solutions directly correlate to increased customer satisfaction and revenue for our clients. BestMark's proprietary methodologies and research tactics allow us to uncover the specific behaviors that drive customer delight and to measure employee attributes and behaviors that impact customer loyalty and spending. Then, we work to implement systems to train and certify employees based on those specific behaviors.
At BestMark, we pride ourselves on producing the most accurate and valuable data in the industry. And we realize that data has no life of its own. We provide superior measurement tools so that data can be infused into an organization's culture to enable leadership to optimally prioritize their actions.
After all, what good is a spreadsheet full of numbers and graphs without a way to translate it into more sales, better customer service, and increased customer satisfaction? BestMark's solutions come full circle to help grow your business.
- We are passionate about what we do. We provide excellent, proven, valuable programs.
- We are established. Our field force exceeds 500,000 and is one of the largest and most skilled in the industry.
- We blazed the trail. We were one of the very first mystery shopping companies ever established - the first to gather data online, the first to link mystery shop data to other research data, the first to dissect moments of truth that drive differentiation. And we continue to be an innovative force in shaping the landscape of the industry.
- We give data legs. Our technology and reporting capabilities are cutting edge, and all of our software and systems are designed in-house.
- We treat our clients right. We expertly service over 1000 clients in an array of industries but make each feel special and important.
- We are reliable and accurate. We perform 1 million+ field visits (mystery shops, audits, and exit interviews) per year, yet our error rate is almost non-existent.
- We are true to our unique core values despite our growth. We routinely turn away business due to our dedication to quality over quantity.
Be it groceries, televisions, checking accounts, or socket wrenches, the real product is customer delight. We know it. We work to help our clients provide it. That's why America's leading customer-focused companies turn to BestMark.