Posted in Clients / Tuesday, December 09, 2014
Most of the time, mystery shoppers are sent out to examine retail stores and describe a customer service experience, but many companies don't realize that business to business services can also be examined through the lens of mystery shopping.
Posted in Clients / Tuesday, June 05, 2012
Automakers are trying to develop new customer satisfaction and loyalty strategies to stand out from competitors.
Posted in Clients / Wednesday, May 30, 2012
A recent study by Capgemini and Efma revealed that even when banks are leaving customers satisfied, they aren't necessarily earning loyalty.