Automakers turning to recognized brand for loyalty strategies

Posted in Clients / Tuesday, June 05, 2012
Automakers are trying to develop new customer satisfaction and loyalty strategies to stand out from competitors.
continue reading »

Banks need to go beyond satisfaction to earn loyalty

Posted in Clients / Wednesday, May 30, 2012
A recent study by Capgemini and Efma revealed that even when banks are leaving customers satisfied, they aren't necessarily earning loyalty.
continue reading »

Hertz rated best brand for auto rentals

Posted in Clients / Thursday, May 17, 2012
Auto rental company Hertz recently received top marks for its customer satisfaction and loyalty, according to a survey by Zagat.
continue reading »

Older Articles

Article Category Date
Casinos turning to mobile to drive customer loyaltyClients4/24/2012
Banking customers want local personalized serviceClients4/18/2012
Casinos need better customer satisfaction measurementsClients4/5/2012
Companies plan to use social media for customer serviceClients3/30/2012
Banks could boost customer satisfaction with social mediaClients3/29/2012
Customers more satisfied with automotive dealer service than independent shopsClients3/16/2012
Call center representatives get higher reviews from customersClients3/11/2012
USAA top credit card issuerClients3/9/2012
American Express offers top notch customer serviceClients3/8/2012
Citigroup enlists smartest computer to improve customer serviceClients3/8/2012
New study finds big banks offering superior customer serviceClients3/6/2012
Customer service linked to employee loyalty Clients3/6/2012
Women-friendly auto dealership list created Clients2/10/2012
Studies analyze automobile loyalty Clients2/6/2012
Report: Online, mobile banking see rising satisfaction Clients2/6/2012
Auto insurance customer satisfaction sees slight uptick Clients1/31/2012
Insurance incentives keep customers happy, loyal Clients1/31/2012
Dealerships vie for customer satisfaction awards Clients1/31/2012
Banks bring gaming to the forefront Clients1/19/2012
Big banks unlikely to lose customers Clients1/17/2012
Study: More people willing to switch banks for loyalty rewards Clients1/16/2012
Foxwoods ups ante on customer service Clients1/16/2012
J.D. Power: Consumers more willing to spend on bikes Clients12/29/2011
December ASCI: CUs soar, big banks still behind Clients12/13/2011
Malaysian company looks to enhance customer satisfaction and loyalty with family-oriented casinosClients12/12/2011
Big banks make headway in customer satisfaction Clients12/7/2011
Customer satisfaction up at banks Clients11/29/2011
Consumers looking for monetary incentives from their banksClients11/1/2011
Customers consider leaving banks over debit card feesClients10/31/2011
Consumers increasingly demand fuel-efficient vehiclesClients10/28/2011
Despite conditions, cash to remain popular payment methodClients10/24/2011
U.S. consumers underestimate their credit card debtsClients10/21/2011
Consumers want more behavior insights from financial institutionsClients10/18/2011
Banks need to leverage online benefits in order to engage customersClients10/13/2011
Reports point to need for diverse marketing in auto insurance marketClients10/12/2011
Consumers leverage social media for auto purchasesClients10/10/2011
Banks beginning to source new revenues from consumersClients9/26/2011