Strategies for improving customer loyalty

Posted in Customer Service Standards / Thursday, November 08, 2012
Customer experience is becoming an important subject among brands' decision makers, according to a recent CMS article.
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JetBlue tops customer satisfaction study, thanks to cheap flights and friendly staff

Posted in Customer Service Standards / Friday, June 15, 2012
JetBlue earned the top spot in J.D. Power and Associates Airline Satisfaction Study among low-cost carriers for the seventh year in a row.
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Businesses can listen to feedback to gain customer satisfaction and loyalty

Posted in Customer Service Standards / Thursday, June 14, 2012
In the face of growing competition from the ecommerce market, companies have turned to analytics and retail technology as ways to learn more about their customers, but a recent survey by Empathica found they might not have to look so hard.
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Older Articles

Article Category Date
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How to keep customers coming backCustomer Service Standards4/3/2012
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Big banks losing customers because of poor serviceCustomer Service Standards2/29/2012
Molding the customer satisfaction survey to perfection Customer Service Standards2/21/2012
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AT&T's customer loyalty questioned Customer Service Standards2/8/2012
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Sometimes large retailers get it right Customer Service Standards1/19/2012
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Customer satisfaction initiatives grow in down economy Customer Service Standards12/2/2011
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Global consumers: Value trumps priceCustomer Service Standards10/10/2011
Businesses make customer loyalty a top objective Customer Service Standards9/23/2011
Customers may be prompted to write a negative review over a positive oneCustomer Service Standards9/22/2011
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Small businesses may not be leveraging social media to their full advantageCustomer Service Standards9/9/2011
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Survey evaluates consumers' top complaintsCustomer Service Standards8/3/2011
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Retailers need to secure their Wi-Fi networksCustomer Service Standards7/20/2011
Start with customer service to improve marketing and salesCustomer Service Standards7/14/2011
Grocery stores lacking customer service standardsCustomer Service Standards7/7/2011
Customer communications essential in generating trustCustomer Service Standards6/7/2011