Coffee shops pressured to provide high-quality customer service

Posted in Restaurant / Monday, April 23, 2012
When customers visit coffee shops, the quality of the staff might earn more customer satisfaction and loyalty than low prices, according to J.D. Supra's inaugural Specialty Coffee Roaster Retailer Satisfaction Report.
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Restaurants can reduce carbon footprint, improve customer satisfaction

Posted in Restaurant / Thursday, April 12, 2012
Restaurants might find that they can reduce their carbon footprint and increase customer satisfaction and loyalty in one fell swoop.
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Sacrificing service in restaurants can cost servers tips

Posted in Restaurant / Thursday, April 12, 2012
A recent study revealed that U.S. consumers do not feel so obligated to tip workers in the service industry that they are willing to overlook poor service.
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