Posted in Retail / Tuesday, November 22, 2016
Turn new Black Friday Shoppers into loyal customers.
Posted in Retail / Tuesday, November 01, 2016
Mystery shoppers can make your holiday shopping season more profitable. 
Posted in Retail / Saturday, October 15, 2016
Here's how mystery shoppers can benefit boutique retailers.

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How to attract more women to your retail store
Mystery shop your groceries
Mystery shoppers can ensure in-store technology works its magic
Why employees are brand ambassadors
Mystery shoppers can help retailers personalize the buyer experience
Why companies should work with mystery shoppers
Boosting the retail experience through mystery shopping
Mystery shopping grocery stores
Sharpening your observation
The right time to hire a mystery shopper at a retailer or restaurant
Current retail trends that may impact mystery shopping jobs
Using mystery shoppers for compliance laws
How hospitality industry businesses can improve mystery shopping programs
Sensory details are important to excellent customer experiences
Mystery shoppers can help keep in person purchases popular
Mobile mystery shoppers could be next big thing
With more click-to-brick retailers, mystery shoppers key to service
Giving the people what they want with mystery shopping
Help companies improve customer service
What is it like to be a mystery shopper?
What is mystery shopping and why is it necessary?
Mobile technology driving retail trends
Big box stores changing strategy to earn customer satisfaction and loyalty
Brick-and-mortar stores need technology-service balance to compete with ecommerce
Big box retailers missing the mark of customer experience
Companies turn to mobile to reach ever-connected customers
How retail stores can stop showrooming
Grocery stores blend new and old customers service strategies
J.C. Penney fair and square pricing plan leaves questions about loyalty
In-store messaging can interfere with brand loyalty
Earning customer loyalty the Ritz-Carlton way
The importance of live chat for customer service
Consumers rank best and worst grocery stores
Mobile strategy key to brand survival in digital age
Companies not using social channels to their best advantage
Retailers invest in technology to inspire customer satisfaction and loyalty
Banks, retailers don't necessarily lose loyalty after security breach
Barnes and Noble earns Customer Service Champion Award
Sears' rescue plan includes technology to improve customer service
Retailers can improve customer loyalty with big data
Mobile deals beat brand loyalty, study shows
Gerber revamps ecommerce efforts to meet needs of evolving clientele
Study finds home improvement shoppers not loyal
Demographic targeting key to airport retail
Consumers over 55 aren't happy with retail stores
Retailers can use smartphones to improve customer service
Bloomingdale's launches new program to encourage customer loyalty
Most loyalty programs don't keep customers coming back
Mary Kay cosmetics among top 20 brands that delight customers
NYC cabs could offer better customer service with new credit card processing
How ecommerce stores can improve the customer experience
Using social media to improve customer service
Study shows customer satisfaction a main driver of retail sales
Customer experience can be improved with mobile payment methods
Retailer goes tech-savvy with digital employee
Neiman Marcus improving customer service online
Travelocity scores high for customer satisfaction
Visa has best customer sentiment ranking of card brands
Survey reveals which grocers score the highest in customer satisfaction
Company launches loyalty program aimed at money trashers
President of Office Depot has mystery shopping experience
January sees four-month high in retail sales
Contractors prefer big box retailers over distributors
Dressing rooms get customized treatment
Study: Retailers making sites more user-friendly
Research investigates how financial institutions can use social media to 'speak' with consumers
Mobile coupon redemption rates to hit 8 percent by 2016
Study: Kohl's has tightest relationship with customers
GUESS utilizes iPad functionality to improve customer service
Mobile coupons help brick-and-mortar retailers compete with ecommerce
Retention more important than acquisition
Study: Netflix falls, Amazon rises in annual satisfaction poll
Retailers need to strike respectful balance with point-of-sale research questions
Mobile technologies improve customer satisfaction and loyalty at Barney's
Retail customer service simpler than it sounds
Without a hit holiday toy, retailers strategize
Study looks at retailers' webpage efficiency
Survey finds some retailers lack customer service
Small gestures equal big gains during holidays
Retailers can improve customer experience via text message
Rising holiday ecommerce figures put pressure on retailers
Study: Businesses not upselling with authority
Study: Empty shelves result in loyalty loss
Location-based app used at Apple store
The repercussions of poor customer service
Businesses acknowledge customer satisfaction across all sectors
Retail customer service ranked by consumers
Cash-strapped consumers focusing limited cash on valuable gifts this holiday season
Discounted products now the norm, expected among shoppers
Consumers relying less on credit for grocery purchases
Consumers trying new fashion retailers in spite of weak economy
Online retail continues strong monthly growth
Online retailers need to prepare for 'Peak Week'
Mothers points to the future of shopping
Prepare for the holiday season by noting key shopping dates
Retail executives fairly optimistic about sales growth
Popular worldwide, online shopping shows varying market preferences
Some U.S. cities considering ban on plastic shopping bags
Retail CFOs split over inventory management this holiday season
U.S. consumers to be 'careful' this holiday shopping season