Mobile technology driving retail trends

Posted in Retail / Tuesday, November 13, 2012
Mobile technology is making a widespread impact across sectors.
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Big box stores changing strategy to earn customer satisfaction and loyalty

Posted in Retail / Tuesday, June 12, 2012
Big Box stores have been known for low prices and convenience, but less often for their customer service.
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Brick-and-mortar stores need technology-service balance to compete with ecommerce

Posted in Retail / Thursday, June 07, 2012
Some nervous retailers have worried that competition from ecommerce could push them off the high street, but a recent survey shows that may not be the case.
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Older Articles

Article Category Date
Big box retailers missing the mark of customer experienceRetail6/6/2012
Companies turn to mobile to reach ever-connected customers Retail4/26/2012
How retail stores can stop showroomingRetail4/18/2012
Grocery stores blend new and old customers service strategiesRetail4/17/2012
J.C. Penney fair and square pricing plan leaves questions about loyaltyRetail4/17/2012
In-store messaging can interfere with brand loyaltyRetail4/17/2012
Earning customer loyalty the Ritz-Carlton wayRetail4/11/2012
The importance of live chat for customer serviceRetail4/9/2012
Consumers rank best and worst grocery storesRetail4/6/2012
Mobile strategy key to brand survival in digital ageRetail4/6/2012
Companies not using social channels to their best advantageRetail3/29/2012
Retailers invest in technology to inspire customer satisfaction and loyaltyRetail3/21/2012
Banks, retailers don't necessarily lose loyalty after security breachRetail3/19/2012
Barnes and Noble earns Customer Service Champion Award Retail3/15/2012
Sears' rescue plan includes technology to improve customer serviceRetail3/14/2012
Retailers can improve customer loyalty with big dataRetail3/14/2012
Mobile deals beat brand loyalty, study showsRetail3/12/2012
Gerber revamps ecommerce efforts to meet needs of evolving clienteleRetail3/11/2012
Study finds home improvement shoppers not loyalRetail3/11/2012
Demographic targeting key to airport retailRetail3/9/2012
Consumers over 55 aren't happy with retail storesRetail3/9/2012
Retailers can use smartphones to improve customer serviceRetail3/8/2012
Bloomingdale's launches new program to encourage customer loyaltyRetail3/7/2012
Most loyalty programs don't keep customers coming backRetail3/6/2012
Mary Kay cosmetics among top 20 brands that delight customersRetail3/6/2012
NYC cabs could offer better customer service with new credit card processingRetail3/5/2012
How ecommerce stores can improve the customer experienceRetail3/5/2012
Using social media to improve customer serviceRetail3/1/2012
Study shows customer satisfaction a main driver of retail salesRetail2/29/2012
Customer experience can be improved with mobile payment methodsRetail2/29/2012
Retailer goes tech-savvy with digital employeeRetail2/28/2012
Neiman Marcus improving customer service onlineRetail2/28/2012
Travelocity scores high for customer satisfactionRetail2/27/2012
Visa has best customer sentiment ranking of card brands Retail2/27/2012
Survey reveals which grocers score the highest in customer satisfactionRetail2/24/2012
Company launches loyalty program aimed at money trashersRetail2/21/2012
President of Office Depot has mystery shopping experience Retail2/17/2012
January sees four-month high in retail salesRetail2/16/2012
Contractors prefer big box retailers over distributorsRetail2/13/2012
Dressing rooms get customized treatment Retail1/31/2012
Study: Retailers making sites more user-friendly Retail1/26/2012
Research investigates how financial institutions can use social media to 'speak' with consumersRetail1/18/2012
Mobile coupon redemption rates to hit 8 percent by 2016 Retail1/16/2012
Study: Kohl's has tightest relationship with customers Retail1/11/2012
GUESS utilizes iPad functionality to improve customer service Retail1/10/2012
Mobile coupons help brick-and-mortar retailers compete with ecommerceRetail1/10/2012
Retention more important than acquisition Retail1/4/2012
Study: Netflix falls, Amazon rises in annual satisfaction poll Retail12/28/2011
Retailers need to strike respectful balance with point-of-sale research questionsRetail12/23/2011
Mobile technologies improve customer satisfaction and loyalty at Barney's Retail12/23/2011
Retail customer service simpler than it sounds Retail12/15/2011
Without a hit holiday toy, retailers strategizeRetail12/14/2011
Study looks at retailers' webpage efficiency Retail12/12/2011
Survey finds some retailers lack customer service Retail12/9/2011
Small gestures equal big gains during holidays Retail12/7/2011
Retailers can improve customer experience via text message Retail12/6/2011
Rising holiday ecommerce figures put pressure on retailersRetail12/1/2011
Study: Businesses not upselling with authority Retail11/30/2011
Study: Empty shelves result in loyalty loss Retail11/30/2011
Location-based app used at Apple store Retail11/30/2011
The repercussions of poor customer service Retail11/29/2011
Businesses acknowledge customer satisfaction across all sectorsRetail11/22/2011
Retail customer service ranked by consumers Retail11/21/2011
Cash-strapped consumers focusing limited cash on valuable gifts this holiday seasonRetail11/16/2011
Discounted products now the norm, expected among shoppersRetail11/15/2011
Consumers relying less on credit for grocery purchasesRetail11/15/2011
Consumers trying new fashion retailers in spite of weak economyRetail11/14/2011
Online retail continues strong monthly growthRetail11/10/2011
Online retailers need to prepare for 'Peak Week'Retail11/8/2011
Mothers points to the future of shoppingRetail11/3/2011
Prepare for the holiday season by noting key shopping datesRetail11/3/2011
Retail executives fairly optimistic about sales growthRetail10/31/2011
Popular worldwide, online shopping shows varying market preferencesRetail10/24/2011
Some U.S. cities considering ban on plastic shopping bagsRetail10/13/2011
Retail CFOs split over inventory management this holiday seasonRetail10/12/2011
U.S. consumers to be 'careful' this holiday shopping seasonRetail10/11/2011
Canadians use grocery flyers in wake of recessionRetail10/7/2011
When do shoppers make a purchase decision?Retail10/3/2011
Many retailers in the U.S. and Europe not ready for mobile commerceRetail9/30/2011
In Europe, Men gravitate to online shopping more than womenRetail9/29/2011
Retail finance chiefs expect strongest annual gains since before recessionRetail9/22/2011
Shoppers increasingly wary of online fraudRetail9/16/2011
Shoppers want to see product 'sustainability scores'Retail9/15/2011
Despite economy, Halloween spending may stay level this yearRetail9/14/2011
Engaging consumers on Facebook Retail9/7/2011
Retail spending expected to grow during holiday season Retail9/6/2011
Knowledgeable employees are key to reaching Millennials Retail9/2/2011
The difference between tablet and smartphone users Retail9/1/2011
Online reviews sway consumers' purchasing decisionsRetail8/31/2011
Three-quarters of adult consumers have used online couponsRetail8/31/2011
Irene aftermath may pose challenge to retailersRetail8/29/2011
Despite economy, consumers still prefer quality shopping atmosphereRetail8/29/2011
How coupons affect the shopping experienceRetail8/24/2011
Shoppers increasingly wary of online retail securityRetail8/18/2011
Smartphones are harmonizing retail pricesRetail8/17/2011
More than one-quarter of U.S. retailers lack mobile presenceRetail8/16/2011
New study suggests attractive shoppers can hurt salesRetail8/11/2011
Self-checkouts a bonus among U.S. and Canadian grocery shoppersRetail8/8/2011
Many consumers willing to pay more for quality audioRetail8/5/2011
Appliance shoppers may favor service over merchandise and priceRetail8/4/2011
Consumer demand for mobile payments expected to surgeRetail7/21/2011
Back-to-school shopping may drop this summerRetail7/18/2011
Spread of smartphones changing the game for consumers and marketersRetail7/12/2011
Social buying expected to become holiday mainstayRetail7/11/2011
Customer loyalty in the fragile retail industryRetail7/11/2011
Americans opt for 'natural' or 'organic' food labelsRetail7/5/2011
Consumers ambivalent about clothes shopping in U.S., but more enthusiastic elsewhereRetail6/27/2011
Superior customer service heralds competitive edgeRetail6/22/2011
Grocery shoppers spending less, opting for store brandsRetail6/10/2011
Senate rejects move to postpone 'swipe fee' limitRetail6/9/2011
Retail marketing survey points to growing popularity of web channelsRetail6/9/2011
Video games more popular among adult consumersRetail6/8/2011
Survey reveals consumers' Father's Day spending plansRetail6/6/2011
Hotels to witness business travel surge this summerRetail6/6/2011
Shoppers using mobile to research and look for dealsRetail5/31/2011
Cap on debit card swipe fees remains hot debateRetail5/25/2011
More Americans engaging with mobile paymentsRetail5/25/2011
Consumer demand shifting to mobile paymentsRetail5/19/2011
Two-thirds of mothers use smartphones while shoppingRetail5/18/2011
Report: Americans sacrificing food/shopping for gasolineRetail5/16/2011