| Ten things mystery shoppers should look for on a hotel assignment | Service Strategy | 6/26/2012 |
| Kroger experiences strong growth based on renewed customer focus | Service Strategy | 6/22/2012 |
| Conducting effective customer satisfaction surveys requires adaptation, evaluation | Service Strategy | 6/1/2012 |
| Brick-and-mortar retailers can earn loyalty customer with exclusivity, personalization | Service Strategy | 5/31/2012 |
| Companies continue putting focus on customer loyalty programs | Service Strategy | 5/29/2012 |
| How retailers can stay competitive with customer service | Service Strategy | 5/22/2012 |
| Businesses need to be on the lookout for customer service saboteurs | Service Strategy | 5/21/2012 |
| Mobile and social trends expected to speed up customer service | Service Strategy | 5/14/2012 |
| Online stores that earn top scores for customer service | Service Strategy | 5/10/2012 |
| Employee satisfaction equals customer satisfaction | Service Strategy | 5/9/2012 |
| Brick-and-mortar retailers can offer personalized service, products to stay competitive | Service Strategy | 5/4/2012 |
| Industries providing the best customer service | Service Strategy | 5/2/2012 |
| Service strategies that make businesses successful | Service Strategy | 4/25/2012 |
| Improving customer relationship management on social media | Service Strategy | 4/25/2012 |
| Stores finding innovative ways to bridge online-offline service gap | Service Strategy | 4/20/2012 |
| Industries that offer personalized services earn the most customer satisfaction | Service Strategy | 4/20/2012 |
| Lexus investing in customer service initiatives | Service Strategy | 4/16/2012 |
| Engaging in a social customer service strategy | Service Strategy | 4/13/2012 |
| Increasing revenue by decreasing online shopping cart abandonment | Service Strategy | 4/12/2012 |
| How customer experience earns loyalty, and vice versa | Service Strategy | 4/10/2012 |
| Adapting customer loyalty programs to attract connected customers | Service Strategy | 4/10/2012 |
| Airlines providing on-time service, leaving customers satisfied | Service Strategy | 4/2/2012 |
| High-quality call center support can earn loyalty and sales | Service Strategy | 3/30/2012 |
| AT&T invests in existing customers with loyalty program | Service Strategy | 3/28/2012 |
| Improving customer experience and revenue | Service Strategy | 3/28/2012 |
| Social media can make or break customer satisfaction | Service Strategy | 3/26/2012 |
| Companies focusing on personal service to win customers | Service Strategy | 3/23/2012 |
| Customers are looking more than just the best deal | Service Strategy | 3/21/2012 |
| Companies earn top customer loyalty ratings, or satisfaction? | Service Strategy | 3/20/2012 |
| Companies win with timely customer service | Service Strategy | 3/20/2012 |
| iPhone wins for customer satisfaction | Service Strategy | 3/19/2012 |
| Cable service and internet providers not meeting customer service standards | Service Strategy | 3/15/2012 |
| Tips for improving customer satisfaction surveys | Service Strategy | 3/15/2012 |
| Some industries are falling short of customers' expectations | Service Strategy | 3/13/2012 |
| Blending customer service and social media marketing | Service Strategy | 3/13/2012 |
| How companies can get the best return on experience | Service Strategy | 3/12/2012 |
| Daily deals inspiring customer loyalty | Service Strategy | 3/8/2012 |
| Grocery store increases sales with customer loyalty | Service Strategy | 3/8/2012 |
| Zappos maintains loyalty with customer service | Service Strategy | 2/29/2012 |
| Shoppers not as entranced by mobile shopping as expected | Service Strategy | 2/29/2012 |
| Write the customer into the mission statement | Service Strategy | 2/29/2012 |
| Netflix's customer satisfaction slump offers a cautionary tale for retailers | Service Strategy | 2/28/2012 |
| Facebook commerce not a hit with customers or retailers | Service Strategy | 2/28/2012 |
| Retailers falling short when connecting to tablet followers | Service Strategy | 2/23/2012 |
| Social videos can boost retailers online marketing strategies and customer engagement | Service Strategy | 2/16/2012 |
| Businesses must adapt to quicker modes of customer communication | Service Strategy | 2/10/2012 |
| Restaurant supply company optimistic for industry | Service Strategy | 2/10/2012 |
| Seminar to discuss expectation matching | Service Strategy | 1/30/2012 |
| JCPenney announces pricing and marketing overhaul | Service Strategy | 1/27/2012 |
| Apparel retailers grab nine of 10 spots in customer service survey | Service Strategy | 1/26/2012 |
| Angie's List spotlights the most talked-about business sectors in 2011 | Service Strategy | 1/19/2012 |
| Turning Twitter into a customer service tool | Service Strategy | 1/17/2012 |
| Retailers hit email marketing high in 2011 | Service Strategy | 1/17/2012 |
| In the new year, 'peoplize' store operations | Service Strategy | 1/10/2012 |
| Retailers search for strategies to pump up January business | Service Strategy | 1/10/2012 |
| Are you hiring competent workers? | Service Strategy | 1/3/2012 |
| Retailers pulling out the stops for final hours of the holiday shopping season | Service Strategy | 12/23/2011 |
| Sears AutoCenters partner to develop mobile marketing game | Service Strategy | 12/21/2011 |
| Mobile apps and sites are a requisite of retail strategy | Service Strategy | 12/14/2011 |
| Tap into consumer emotions with sonic branding | Service Strategy | 12/14/2011 |
| Restaurateurs see increased focus on consumer interactivity and transparency | Service Strategy | 11/17/2011 |
| Online research and exclusive deals highlight this year's shopping season | Service Strategy | 11/4/2011 |
| Businesses may be forced to adopt innovative pricing strategy | Service Strategy | 10/24/2011 |
| Self-checkout: Yay or nay? | Service Strategy | 9/27/2011 |
| Recognizing customers may improve loyalty | Service Strategy | 9/23/2011 |
| Holiday marketing begins with establishing connections | Service Strategy | 8/22/2011 |
| Is it time to acquire MSPA certification? | Service Strategy | 7/19/2011 |
| Customer service vs. customer loyalty | Service Strategy | 7/6/2011 |
