Shopping for a funeral home is undoubtedly one of the most unpleasant things to do as a consumer. Someone you love has died, and you've been tasked with handling the funeral arrangements. Although choosing a funeral home isn't the most pleasant of experiences, the process that goes into selecting one doesn't need to be painful.
Instead of going all over town, looking into funeral homes yourself, hire a mystery shopping service to do it for you. Here are four things a mystery shopper will look out for:
The mourning process is hard enough. The last thing you need is to stress over the logistics that go into organizing a funeral. A good funeral home is tasked with taking care of the arrangements for you, so you can spend time with family and friends as you see fit. Being able to reach someone at a funeral home will help calm your nerves, too. If you come up with a burning question, you shouldn't have to wait until the following day to get it answered. Mystery shoppers will help ensure someone at the funeral home is available to you when you need them.
Although you might not think it's important right now, the attitudes of the people working at the funeral home can make all the difference. You're already going through a tough time with the loss of someone you know, and the last thing you want is to have to deal with bad attitudes from workers from workers. Mystery shopping services can check to make sure funeral home workers are friendly. In the same vein, you want to work with funeral home employees who know what they're doing. Hopefully, you're not too experienced in picking out funeral arrangements, but whomever works at the funeral home you choose should be.
Funeral homes are tasked with a lot of the logistics that go into arrangements for the deceased. They are in charge of transportation of the body from wherever it was found to wherever it will stay, for starters. Moreover, there's much more paperwork than you'd think that comes along with a death. Funeral homes can be instrumental in making sure you have every form you need, when you need it. That includes documents like certificates of death, permits and other authorizations. If you're looking for a religious ceremony to accompany the arrangements, funeral homes can be helpful in finding and reaching out to local churches and clergymen.
4. Quality materials
It's fairly common for people to be buried in caskets. Good funeral homes will have plenty of quality options for you look at, from the caskets themselves to the hairdressing and cosmetology of the deceased. Mystery shoppers will have a good eye for quality goods, which can make all the difference in presentation.