WEB REPORTING AND ANALYSIS

RESULTS REPORTING / ANALYSIS / ACTION PLANNING
BestMark has virtually hundreds of multi-level report formats that you may choose from including ranking reports, time-of-day, day-of-week, etc. BestMark also works with you to develop customized reports that you deem are most appropriate for your company's needs.

Because BestMark gathers its shops over the web, it is able to provide you with question-by-question shop results and avoid data entry fees and mistakes.

BestMark was the first mystery shopping company in the country to gather mystery shopper surveys via the Internet. The company has invested over a million dollars in the development of a web-based system to provide clients with fast and efficient state of the art shop gathering and web reporting. Shoppers submit surveys within hours of a shop being completed.

Using these powerful reporting systems, BestMark is also able to integrate data from other "listening posts" within your organization (e.g. customer satisfaction surveys, "Call Button" response data, sales figures, etc.) to produce consolidated reports that clearly pinpoint strengths and opportunities as they exist.

In addition, BestMark offers you a full array of powerful web reporting tools that allow you not only to access completed shops on-line, but to dynamically query shop results for ad-hoc reporting as well. You can use these web tools to create action plans, document employee training and development notes and to trend performance history right from any authorized user's computer.

BestMark will provide you with a password that will enable you to view sample reports and walk you through a demonstration of its web capabilities.