BestMark Careers

Explore Working with Us

Join our team!

BestMark is growing.

We seek exceptional individuals who are empathetic, authentic, intentional, thoughtful, curious and passionate in wanting to help customer-centered organizations unlock their potential.  

Wish to learn more? Email hiring@bestmark.com.

If you’re looking for mystery shopping opportunities, please visit our Become a Mystery Shopper page.

 

Open Opportunities

Senior Client Services Director

 keyPOSITION SUMMARY

The Client Services Director (CSD) role is responsible for nurturing and growing client engagements. The position is part consultative, part strategist and all human. 

RESPONSIBILITIES
  • Comprehensively managing a small roster of key accounts
  • Ability to listen, understand, and collaboratively solve issues
  • Please email us for a full job description
SUPERVISORY RESPONSIBILITIES

This position works collaboratively across the Client Services team.

QUALIFICATIONS AND SKILLS REQUIRED
  • Bachelor’s degree
  • Minimum of 5 years of demonstrated experience in managing client relationships
  • Exceptional sales and goal-oriented mindset, with the ability to plan effectively within a deadline driven environment
  • Intermediate skills in MS Office product suite
  • Excellent communication (written and verbal) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Ability to identify and drive process improvements
WORK ENVIRONMENT

BestMark is a remote-first, hybrid work environment employer.  Our associates have significant autonomy and flexibility in determining where and how they do their best work.  Team members in the Minneapolis, MN region have the choice of working remotely or from our offices in St. Louis Park.

APPLY NOW

We welcome your resume: hiring@bestmark.com .

Business Development Director

POSITION SUMMARY

The Customer Service Representative (CSR) is responsible for all communication, recruiting/hiring and training of field representatives conducting mystery shops or specialty project work for BestMark. Customer Service Representatives are fully responsible for monthly completion of all mystery shops in assigned territories, including daily tracking and communication with field representatives, to ensure predefined client deadlines are met.

RESPONSIBILITIES
  • Assign available project work to field representatives and communicate assignment methodologies and requirements
  • Ability to comprehend complex profile and assignment criteria
  • Ability to utilize online scheduling interfaces and other technology platforms to review, track, and assign project work
  • Ensure assignments are performed by client-driven deadlines, with 100% completion rate
  • Complete daily overdue assignment tracking for assigned territory/clients, and facilitate cancellations, as necessary
  • Determine and apply budget allotment incentive monies (e.g. bonuses and incentives) to assignments, as needed
  • Answer incoming phone calls and email correspondence from field representatives, as well as respond to daily voicemails
  • Conduct outbound calling as needed, to fill open assignments or specialty project work
  • Identify, screen and communicate with high value new hire field representatives to increase engagement and build stronger shopper database
  • Identify and communicate with Director of Operations regarding opportunities and initiatives to develop and implement stronger field representative engagement
  • Identify process improvement opportunities or best practices, and share with colleagues
  • Identify and escalate recruiting locations to Director of Operations
  • Maintain and communicate daily/weekly production metrics
  • In coordination with colleagues, create and deploy shopper email campaigns
  • Identify opportunities for enhancing BestMark’s referral program to expand the eligible field representative database
  • Assist the Implementation department with basic work requests
  • Participate in estimate risk review process, as needed
  • Perform all other duties as assigned or required
SUPERVISORY RESPONSIBILITIES

This position supervises: 0

QUALIFICATIONS AND SKILLS REQUIRED
  • Associate degree or equivalent from two-year college
  • Minimum of 4-5 years of demonstrated experience in scheduling/recruiting or customer service experience
  • Exceptional sales mindset and goal-oriented, with the ability to plan effectively within a deadline driven environment
  • Intermediate skills in MS Office product suite
  • Excellent communication (written and verbal) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Ability to identify and drive process improvements

 

WORK ENVIRONMENT

BestMark is a remote-first, hybrid work environment employer.  Our associates have significant autonomy and flexibility in determining where and how they do their best work.  Team members in the Minneapolis, MN region have the choice of working remotely or from our offices in St. Louis Park.

APPLY NOW

We welcome your resume: hiring@bestmark.com

Client Services Manager

POSITION SUMMARY

The Customer Service Representative (CSR) is responsible for all communication, recruiting/hiring and training of field representatives conducting mystery shops or specialty project work for BestMark. Customer Service Representatives are fully responsible for monthly completion of all mystery shops in assigned territories, including daily tracking and communication with field representatives, to ensure predefined client deadlines are met.

RESPONSIBILITIES
  • Assign available project work to field representatives and communicate assignment methodologies and requirements
  • Ability to comprehend complex profile and assignment criteria
  • Ability to utilize online scheduling interfaces and other technology platforms to review, track, and assign project work
  • Ensure assignments are performed by client-driven deadlines, with 100% completion rate
  • Complete daily overdue assignment tracking for assigned territory/clients, and facilitate cancellations, as necessary
  • Determine and apply budget allotment incentive monies (e.g. bonuses and incentives) to assignments, as needed
  • Answer incoming phone calls and email correspondence from field representatives, as well as respond to daily voicemails
  • Conduct outbound calling as needed, to fill open assignments or specialty project work
  • Identify, screen and communicate with high value new hire field representatives to increase engagement and build stronger shopper database
  • Identify and communicate with Director of Operations regarding opportunities and initiatives to develop and implement stronger field representative engagement
  • Identify process improvement opportunities or best practices, and share with colleagues
  • Identify and escalate recruiting locations to Director of Operations
  • Maintain and communicate daily/weekly production metrics
  • In coordination with colleagues, create and deploy shopper email campaigns
  • Identify opportunities for enhancing BestMark’s referral program to expand the eligible field representative database
  • Assist the Implementation department with basic work requests
  • Participate in estimate risk review process, as needed
  • Perform all other duties as assigned or required
SUPERVISORY RESPONSIBILITIES

This position supervises: 0

QUALIFICATIONS AND SKILLS REQUIRED
  • Associate degree or equivalent from two-year college
  • Minimum of 4-5 years of demonstrated experience in scheduling/recruiting or customer service experience
  • Exceptional sales mindset and goal-oriented, with the ability to plan effectively within a deadline driven environment
  • Intermediate skills in MS Office product suite
  • Excellent communication (written and verbal) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Ability to identify and drive process improvements
PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, this position regularly requires walking, standing and talking while conducting meetings or presentations; sitting when working at the desk; use of hands when working with computers or equipment; reach with hand or arms, and talk or hear. This position occasionally requires standing or walking, stooping, kneeling, crouching; occasional lifting and/or moving up to 25 pounds of product or equipment. Specific vision abilities required by the job include close vision for viewing computer monitor and the ability to adjust focus between documents, equipment, and groups of people.

APPLY NOW

Qualified applicants who live in the state of Minnesota only: please email your resume to hiring@bestmark.com .

Quality Assurance Editor

POSITION SUMMARY

The Customer Service Representative (CSR) is responsible for all communication, recruiting/hiring and training of field representatives conducting mystery shops or specialty project work for BestMark. Customer Service Representatives are fully responsible for monthly completion of all mystery shops in assigned territories, including daily tracking and communication with field representatives, to ensure predefined client deadlines are met.

RESPONSIBILITIES
  • Assign available project work to field representatives and communicate assignment methodologies and requirements
  • Ability to comprehend complex profile and assignment criteria
  • Ability to utilize online scheduling interfaces and other technology platforms to review, track, and assign project work
  • Ensure assignments are performed by client-driven deadlines, with 100% completion rate
  • Complete daily overdue assignment tracking for assigned territory/clients, and facilitate cancellations, as necessary
  • Determine and apply budget allotment incentive monies (e.g. bonuses and incentives) to assignments, as needed
  • Answer incoming phone calls and email correspondence from field representatives, as well as respond to daily voicemails
  • Conduct outbound calling as needed, to fill open assignments or specialty project work
  • Identify, screen and communicate with high value new hire field representatives to increase engagement and build stronger shopper database
  • Identify and communicate with Director of Operations regarding opportunities and initiatives to develop and implement stronger field representative engagement
  • Identify process improvement opportunities or best practices, and share with colleagues
  • Identify and escalate recruiting locations to Director of Operations
  • Maintain and communicate daily/weekly production metrics
  • In coordination with colleagues, create and deploy shopper email campaigns
  • Identify opportunities for enhancing BestMark’s referral program to expand the eligible field representative database
  • Assist the Implementation department with basic work requests
  • Participate in estimate risk review process, as needed
  • Perform all other duties as assigned or required
SUPERVISORY RESPONSIBILITIES

This position supervises: 0

QUALIFICATIONS AND SKILLS REQUIRED
  • Associate degree or equivalent from two-year college
  • Minimum of 4-5 years of demonstrated experience in scheduling/recruiting or customer service experience
  • Exceptional sales mindset and goal-oriented, with the ability to plan effectively within a deadline driven environment
  • Intermediate skills in MS Office product suite
  • Excellent communication (written and verbal) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Ability to identify and drive process improvements
WORK ENVIRONMENT

BestMark is a remote-first, hybrid work environment employer.  Our associates have significant autonomy and flexibility in determining where and how they do their best work.  Team members in the Minneapolis, MN region have the choice of working remotely or from our offices in St. Louis Park.

APPLY NOW

We welcome your resume: hiring@bestmark.com

Field Operations Scheduler

POSITION SUMMARY

Under the leadership of the Operations Director, the Field Operations Scheduler is an integral role to fieldwork success for all of our client engagements. 

RESPONSIBILITIES
  • Creatively execute key marketing tactics across our service offerings with a particular emphasis on writing for different audiences
  • Write and create a wide variety of compelling paid content, brand stories, and quality content for use across digital and print platforms
  • Write media advisories and press releases, as needed
  • Anticipate the needs of the Client Services team in terms of content and collateral that will assist and support their ability to efficiently and effectively attain revenue growth
  • Support the Client Services team in creating RFP responses and client proposals
  • Communicate the company’s vision and unique product/service benefits to a varied set of audiences including internal resources, customers, shoppers, and industry contacts
  • Support the planning and execution of all internal corporate events
  • Create MARCOM materials and assist in the facilitation of all trade shows, networking events, corporate sponsorships, etc.
  • Stay on top of market trends and competitive landscape, bringing new ideas and marketing insights to the management team
SUPERVISORY RESPONSIBILITIES

This position supervises: 0

QUALIFICATIONS AND SKILLS REQUIRED
  • Bachelor’s degree, ideally in Journalism, English, Marketing or Communications
  • 4-5 years of professional experience
  • Excellent writing abilities for digital and print mediums
  • High degree of fluency in digital marketing, Google Analytics and SEM
  • Experience creating engaging content for social media channels
  • Collaborative, positive problem-solver, with a deep commitment to quality client service
  • B2B marketing experience

 

Questions? Email hiring@bestmark.com.

BestMark is an Equal Opportunity Employer:

In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. BestMark prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. BestMark conforms to the spirit as well as to the letter of all applicable laws and regulations.

Scope

The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between BestMark and its employees, including:

  • Recruitment.
  • Employment.
  • Promotion.
  • Transfer.
  • Training.
  • Working conditions.
  • Wages and salary administration.
  • Employee benefits and application of policies.

The policies and principles of EEO also apply to the selection and treatment of independent contractors, personnel working on our premises who are employed by temporary agencies and any other persons or firms doing business for or with BestMark.