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Mystery shopping a bank

Banks need as much help discovering their customer service weak points as much as retail stores.

Banks showing improvement, despite slow consumer sentiment

The U.S. financial services and banking industries have taken quite a PR blow in recent years, as the global economic recession was caused in large part by a collapse of the financial system.

Banks begin simplifying credit card contract language

The Credit CARD Act of 2009 was passed in an effort to balance the playing field between consumers and card issuers.

Massachusetts tops list of states with highest confidence in personal finances

Amid the financial turmoil and economic strife that has racked markets on both sides of the Atlantic in recent months, it's been challenging for average consumers to find a source of hope or confidence.

Consumers more satisfied with credit cards

While TransUnion reported earlier this week that credit card delinquency rates in the U.S. are at their lowest point in more than 17 years, consumer sentiment remains bleak.

Chinese households save more than U.S.

The U.S. may still boast a larger economy than No. 2 China, but there's one area of financial measure where the communist state now dominates: family savings.

Studies suggests consumers unsure how to handle their money

Amid so much economic uncertainty, it appears as if consumers are growing increasingly uncertain where to put their money.

Tips for bank mystery shopping assignments

Consumers' trust in banks may have waned since the financial collapse of 2008, especially as many financial institutions began to consolidate under one large brand, such as Bank of America, Wells Fargo or Citigroup.

Consumers trust credit card firms when it comes to mobile payments

Mobile payment technology has become something of a sensation among consumers and business leaders alike.

Consumers borrowed at highest level in four years in June

Consumer activity may be on the rise, despite the Commerce Department's relatively dour spending report for June.