BestMark News

Mystery shop a casino

Gambling has been around for ages, and doesn't seem to be going anywhere anytime soon. Recently, mystery shopping services have been utilized to help guarantee quality in casinos.

Here are four things a good mystery shopper might look at in a casino:

1. Gaming floor
Regardless of whether you're an expert blackjack player or a rookie to the sportsbook, the environment on the gaming floor will impact your experience in the casino. Mystery shoppers are tasked with ensuring it's a pleasant one. For starters, an effective mystery shopper will take notice of how the casino staff behaves toward guests. Not only is it important to make sure the staff is friendly, it's equally (if not more) important to ensure they're following gambling laws. Since you're going to be shelling out money when you gamble in the casino, it's a good idea to make sure everything you're participating in is legal.

Mystery shopping services are being used in casinos.Mystery shopping services are being used in casinos.

2. Food
Casinos are almost as well-known for their food and beverage accommodations as they are for their poker tables. Mystery shoppers will examine everything that casinos offer in-house, from all-you-can-eat steak buffets to the McDonald's found in the lobby. There's also plenty to explore in terms of drink options. A lot of casinos offer free cocktails to individuals who are gambling. Mystery shoppers are good at making sure you'll get every perk that's advertised.

3. Room
It's likely you'll be staying in a room at the casino. That said, you'll want to make sure the sleeping accommodations you pick are comfortable. Mystery shoppers are great at checking on the cleanliness of the rooms and the friendliness of the casino staff you're likely to encounter if you order room service or extra towels. Let mystery shoppers help ensure you'll be resting your eyes in a cozy place.

4. Family-friendliness
It's becoming more and more common for families (with kids under the age of 21) to take trips to casinos together. Mystery shoppers can help check out casinos before you ever set foot on site. It's a good idea to check for restaurants and entertainment for your entire family. The last thing you want is to get to a casino only to discover your children can't eat at any of the restaurants in the building!