Most of the time, mystery shoppers are sent out to examine retail stores and describe a customer service experience, but many companies don't realize that business to business services can also be examined through the lens of mystery shopping.
Automakers are trying to develop new customer satisfaction and loyalty strategies to stand out from competitors.
A recent study by Capgemini and Efma revealed that even when banks are leaving customers satisfied, they aren't necessarily earning loyalty.
Auto rental company Hertz recently received top marks for its customer satisfaction and loyalty, according to a survey by Zagat.
Casinos are turning to updated mobile platforms to drive customer satisfaction and loyalty.
Despite the growing popularity of telephone and internet banking, customers still prefer personalized service at a local branch, according to a recent study by Avaya and BT.
Customer surveys are no longer a reliable means for determining the success of a casino, according to Robinson & Associates, guest service consulting firm to the global gambling industry.
To recover from a drop in customer satisfaction and loyalty rankings in Consumer Reports, Ford now plans to launch a consumer campaign in social media, writes Jean Halliday for Forbes.
U.S. financial institutions' service efforts are generally paying off in customer satisfaction and loyalty, according to a new Consumer Banking Relationships study by BAI.
In the latest J.D. Power and Associates Customer Service Index, customers revealed their overall customer satisfaction and loyalty with car dealers.
Customers reported higher satisfaction with bank and credit union call representatives last year, according to the 2011 Prime Performance Customer Experience with Call Center Representatives Survey.
A recent study revealed that USAA is the top-rated credit card issuer among United States consumers.
The fact that American Express' high rates of customer satisfaction and loyalty can be measured both in studies and client testimonials proves that the company is leading the credit card company industry in service standards.
Citigroup, the world's third-biggest bank, recently announced that it will use the help of super computer Watson to improve customer service efforts
Recent studies reveal that big banks are doing a better job of meeting customers' needs than small banks and credit unions.
A study found that overall customer service may be linked to employee loyalty, according to the Corporate Business Council.
A total of 33 car dealerships were recognized by WomenCertified as the top dealerships for outstanding customer experience toward women in 2011.
A recent study conducted by Polk and AutoTrader.com found brand affinity to be the No. 1 driving factor behind customers' loyalty to vehicles.
According to a recent survey from comScore, of more than 2,000 U.S. internet users, customer satisfaction and loyalty with financial institutions, bank websites and mobile banking is increasing.
Despite the fact that auto insurance claims increased during 2011's fourth quarter, overall customer satisfaction remained relatively the same, according to J.D. Power and Associates' 2012 Auto Claims Satisfaction Study.
More insurance companies are seeing the benefits of providing members with incentives and rewards for being healthy rather than only administering penalties for negative behavior, Investor's Business Daily reports.
Car dealer review website DealerRater kicked off its 2012 Dealer of the Year Award Program earlier this year, hoping to find car dealers that exhibit that greatest customer satisfaction and loyalty among 41,000 dealerships.
Financial firms are increasingly turning to a new game-centered approach to attract a younger demographic that may not be responding to traditional advertising efforts, Wall Street & Technology reports.
It's unlikely that Bank of America will lose much of its customer satisfaction and loyalty despite reports that it's planning to shut down some of its locations, Smart Money reports.
According to SmartMoney, the average American household participates in 18 consumer rewards programs.
Foxwoods resort casino recently announced its customer satisfaction research initiative by enacting a survey system to enhance its overall customer service.
J.D. Power and Associates' 14th annual U.S. Motorcycle Competitive Information Study revealed increased customer satisfaction towards bikes, less overall problems and a greater propensity to spend.
While some large banks have recovered from the financial crisis of 2008, they remain less popular among customers compared to small banks and credit unions (CUs), the Boston Globe reports.
While gambling is typically looked at as a vice, it's becoming a more accepted part of American culture.
The recent Prime Performance 2011 Bank and Credit Union Satisfaction Survey revealed that while small banks and credit unions (CUs) are still most trusted by consumers, big banks are making progress in customer satisfaction and loyalty.
According to a recent JD Power and Associates retail banking customer satisfaction survey, happiness with banks has increased over the past year, the Press Association reports.
Large banks are not exactly in good standing with U.S. consumers right now, especially in response to now-defunct plans to impose new fees on debit card and checking accounts for no added exchange of services.
Consumers are increasingly willing to change banks over the introduction of new fees on debit card use, according to a survey by Research Intelligence Group.
When it comes to buying an automobile, fuel efficiency is a growing concern among U.S. consumers.
Amid rising debt level, widespread mistrust of the finance sector and the introduction of new fees on checking and debit card use, federal officials expect cash payments to remain popular in coming years.
American households may be underestimating the extent of their credit card debt - a trend that may be reflective of recent market uncertainty and consumer reluctance.
Consumers are beginning to grow wary of large banks in the wake of the economic downturn, especially as large institutions begin to impose new fees on once-free banking services.
As many U.S. banks begin to introduce new checking and debit card fees on their account holders, many consumers are beginning to turn to online alternatives.
A report released earlier this week by Dealer.com showed how social media is impacting consumers' decisions in researching and purchasing a new car or automobile.
Social media is being leveraged by a growing swath of industries to engage with customers and bolster their marketing campaigns.
While a number of new banking regulations have been established to curb risk and the prospect of another financial collapse, an unfortunate side-effect of these rules has been reduced revenue.