While consumers continue to face strapped budgets and high prices on everything from gas to food, bad customer service can easily be interpreted as adding insult to injury.
It's no longer acceptable for businesses to have poor service standards, and while many professionals are making efforts to contain this problem, it's important to review what really drives consumers crazy.
According to the most recent Consumer Complaint Survey from the Consumer Federation of America, the top three complaints by consumers last year were: misrepresentations in advertising or sales of new and used cars (No. 1); billing disputes, predatory lending and abusive debt collection tactics (No. 2); shoddy or incomplete construction work and false retail advertising or defective products (tie for No. 3).
"Marketers online are becoming increasingly misleading and aggressive in the way they sell products and services," Jeremy Gin, co-founder of SiteJabber.com, told Reuters. "As a result, it is now more than ever incumbent on consumers to do their research on online businesses - read reviews and read the fine print - before they buy."