Mystery shoppers can help you ensure the customer experience at your casino is top notch.
It may seem like hiring secret shoppers would be too much to ask for a small business, but that is not the case.
Mystery shoppers looking to amp up their skills and begin landing more big time shops should look at mystery shopping as a startup business.
Experienced mystery shoppers could probably teach a master class on time management.
Many mystery shoppers may not know that their reports go through editors before being sent out to the clients.
Mystery shoppers should approach assignments with a positive attitude and awareness that they are doing their part to improve a business' operations.
Though mystery shoppers have a slightly unconventional workplace environment, it is important to pay attention to trends in the work force.
Experienced mystery shoppers looking to take their talent to the next level may want to consider video mystery shopping.
Mystery shoppers can provide invaluable insights into a company's online operations and procedures.
As students break free from the structure of the school year, the gaming and entertainment industry will likely begin to hit its stride.
Apple has a strong track record when it comes to customer satisfaction and loyalty.
Most businesses understand that customer satisfaction and loyalty are key components of success.
Many business understand that customer satisfaction and loyalty are often tied to the employees who work there.
Customers satisfaction and loyalty are vital factors to a company's success, but new information is surfacing that demonstrates brands need to also develop strategies surrounding customer experience management.
Ecommerce sites and social networks present businesses with a great opportunity to generate revenue and increase brand awareness
As ecommerce and mobile buying have gained traction with consumers for increased convenience and price transparency, brick-and-mortar retail stores have been confronted with a new challenge - showrooming.
Customers engaged in social media present an interesting opportunity for businesses.
The majority of companies are now engaging in social media channels to communicate with their customers.
Brands might be earning customer satisfaction and loyalty simply by attracting the right crowd, a new study released by Michigan State University reveals.
If businesses want to improve their customer satisfaction and loyalty, they might want to start with their call center.
Rather than approaching call centers as a way to quickly deal with angry customers and get them off the line, some brands are using the communications as a way to inspire customer satisfaction and loyalty.
The research indicates consumers are satisfied overall with their experiences on ecommerce sites, but they tend to be more fickle.
Most small businesses do not have a way of measuring the return on their investment (ROI) in customer experience management initiatives, according to the latest research from software company Satmetrix.
Apple, Coca Cola, Target, Amazon.com, Google, Microsoft and Starbucks were named as brands that customers are most likely to stay loyal to, according to a recent study by ClickFox.
Businesses may be afraid that negative reviews posted to online forums could tarnish their reputation, but new studies show that in fact, bad customer reviews can positively impact customer satisfaction and loyalty.
Brands may find that customer satisfaction and loyalty can be even more challenging now that customers want to communicate their complaints through new social channels in addition to traditional outlets.
Companies that view social media as a hindrance to their customer service efforts are in for a shock - the emerging channel may actually help brands curb the impact of negative word-of-mouth reviews.
A recent study by Assentium found that most banks have been slow to develop a social media presence through which they can communicate with customers, according to Brand Channel.
Companies are still struggling to embrace the social aspect of customer relationship management, writes Mikes Lewis for Business 2 Community.
Wireless service providers are seeing less customer satisfaction and loyalty lately, according to a study by PricewaterhouseCoopers.
Many companies are striving to increase their customer service efforts to keep consumers from turning to ecommerce, however, some brands have already developed strategies to help them retain customers.
Honesty and transparency can foster a trusting relationship and help companies retain customers, especially in ecommerce, reports Mashable.
Providing consumers with excellent customer service is perhaps even more important as retailers move from brick-and-mortar stores to ecommerce sites.
Retailers are using technology in new and innovative ways to promote customer satisfaction and loyalty.
Airlines can improve customer loyalty and satisfaction by placing the flyer first and paying attention to customer preferences, PricewaterhouseCoopers' website notes.
Insurers generally aren't the most well-liked industry among consumers.
For the 16th consecutive year, Discover card took home the No. 1 spot for consumer loyalty in the credit card industry, according to the 2012 Brand Keys Customer Loyalty Engagement Index.
The U.S. Department of Education (DOE) has deployed mystery shoppers at college campuses across the country to detect whether fraudulent practices for student aid are being encouraged, The Washington Post reports.
Oftentimes, an offer advertised by a company via one media outlet isn't consistent across multiple platforms, Jim Steme writes for ClickZ.
It's important for retailers to gauge how shoppers react to their stores' layouts to determine what, if anything, needs to be changed to be successful.
According to a recent study from analyst firm Gartner, at least 35 percent of customer service centers will have some form of social media capability by 2013, according to CEPro.
According to a recent poll from social performance management service Rypple, 65 percent of employees want more feedback from their managers.
Concerns over money is a primary reason why some employees' performance suffers, according to a recent poll from the Society for Human Resource Management (SHRM).
The fourth quarter report of the American Customer Satisfaction Index's (ACSI) E-Government Satisfaction Index revealed that people are more satisfied with online government initiatives than their real-life counterparts.
The government's top-level civil servants - those in the Senior Executive Service (SES) - will soon have their performance evaluated on a more level playing field, the Washington Post reports.
The new year brings with it resolutions and promises that people hope to keep.
Any company looking to improve its customer satisfaction and loyalty has to evaluate how engaged its employees are at work on a daily basis.
A research firm is being commissioned by a Missouri city to determine its strengths and weaknesses in hopes of making positive adjustments, the Southeast Missourian reports.
The advent of online review sites such as Yelp and Google Places has given an louder voice to the consumer.
Smartphone marketing strategies have been adopted by a range of industries, from retail to restaurants, in an effort to improve customer experience management.
The holiday season is a crucial time of year for many businesses. Most Americans, even in a down economy, are willing to spend in order to purchase gifts, satisfy their loved ones and engage in the holiday spirit.
Motorola Solutions' annual Holiday Shopping Survey revealed pertinent customer satisfaction information regarding mobile technology.
Retailers should consider a recent Facebook U.K. poll when determining their social media strategies, as it was found that 33 percent of users go directly to a company's Facebook page after viewing a friend's recommendation for the business, Conversocial reports.
An online travel agency was recently able to improve its processes following months of customer satisfaction research.
The ever-growing amount of outlets for customers to voice their opinions through has led to an increase in the amount of feedback - both positive and negative - being left by consumers in 2011, according to a recent Spherion Staffing Service survey.
Recent research conducted by mystery shopping network STELLAService analyzed how effective retail customer call centers were at mitigating wait times during Cyber Monday.
Customer satisfaction and loyalty can only come if employees are well-versed in a company's goals and are consistently able to provide top-notch service.
The success of technology company Apple was no fluke. It combined marketing and business savvy with a focus on the end-user's experience.
Mystery shopping is a uniquely individualized profession.
It's inevitable: Your first assignment as a mystery shopper will an anxious one.
Everyone makes mistakes, and the saying is applicable to mystery shopping as much as anything else.
In recent years, public and private organizations alike have been pushing for more sustainable and environmentally friendly practices.
Mystery shopping is an ideal source of income for many professionals of all ages.
Businesses that are considering adopting a mystery shopping strategy - be it for customer service, consumer spending or competitor research - should remember that it is an ongoing, constantly evolving practice.
With retail sales progressing at a stubbornly slow pace, businesses need to do everything in their power to boost customer service and optimize buying potential.