Customer satisfaction and loyalty can only come if employees are well-versed in a company's goals and are consistently able to provide top-notch service.
According to ITWeb, it's the job of the store manager to instill these values into workers and manage performance with regular employee reviews.
The news source explains that when evaluating performance, it's more beneficial to "measure less, more frequently." This means keeping the review process within the five to 10-minute range and conducting them more often to increase workers' comfort level with the process.
"The real objective ... (of performance reviews) is to regularly identify areas of concern and areas of excellence to the benefit of both employee and employer," Phil Meyer, Technology Director at Softline Pastel Payroll, explains to the news source.
Furthermore, more frequent reviews allow managers to keep workers up to date on areas they need to improve and gives the employee a specific timeframe in which he or she has to work on it.
InformationWeek reports social media status and influence website Klout recently launched technology designed to rank employee talent, skills and expertise. The software includes employee profiles that features a list of each worker's top three skills and where they rank within the organization.