An unkempt bathroom can go a long way toward enforcing a negative image in a consumer's mind about the quality of an establishment's product or service, hurting customer satisfaction and loyalty down the road.
For example, according to a recent Harris poll, 53 percent of respondents chose to eat in a place that showed a clear social and environmental focus throughout the store - including its bathrooms - over a regular restaurant with faster service, SmartBlogs reports.
This is no coincidence, Retail Customer Experience notes. In most industries - but especially the restaurant business - a bathroom can act as a reflection on how sanitary the food will be.
"If you're comfortable letting the most public - and yet private - area of your business get dirty and fall into disrepair, just think where your customers' minds will go where your kitchen and other behind-the-scenes areas are concerned," the news source points out.
What's more, a restaurant could have the world's cleanest kitchen, but a poorly kept bathroom will allow consumers to assume the worst.