A recent study found that restaurants and bars need to speed up payments if they want to encourage customer satisfaction and loyalty. Research by StreamlineDigital revealed that nearly half - 47 percent - of bar and restaurant patrons say they get annoyed about waiting to pay for their bill.
Restaurants could be losing money as a result of this frustration. Just under two-thirds of consumers said that if they are forced to wait too long, they won't visit again. More than 40 percent say they have reduced or withheld a tip because service was slow when it came to payments and 24 percent admitted they have left the restaurant.
Over half said bars and restaurants need to improve the speed of their payments. Some are doing this by bringing in new technology, such as tablets and smartphones that allow waitstaff to complete orders and payments tableside, according to The Press-Enterprise.
This could become an important trend for the hospitality industry. Some cruise lines have invested in tablets for a number of purposes, including control panels and events planning, according to Mashable. Tablets have streamlined registration and check-in processes in an interactive way that engages customers. Restaurants could use these devices to provide customers with an enhanced dining experience.