Turn new Black Friday Shoppers into loyal customers.
Mystery shoppers can make your holiday shopping season more profitable.
Here's how mystery shoppers can benefit boutique retailers.
Here are some tips for the trade to help your business attract female customers
Mystery shopping in grocery stores is becoming more popular.
Retailers are differentiating themselves through in-store technology aimed at enhancing customers' experiences.
Employees who aren't fully invested in their job will fail to provide the utmost in customer service and satisfaction, which is why mystery shopping services are so integral to the performance of retailers and merchants.
In today's increasingly competitive economy, businesses cannot afford to provide less than stellar experiences for their customers.
Businesses across all industries are often on the lookout for ways to improve their customer service, enhance their product quality and boost sales.
Customer experience is a key part of retaining shoppers from one visit to the next.
Mystery shopping grocery stores is a very lucrative business for both the shopper and the business.
Increasing your observational skills will definitely pay off as you become more involved in the world of mystery shopping.
There is a reason the service sector goes by that name: The emphasis is on serving others.
Mystery shoppers should keep abreast of current trends in the retail industry.
You may think that mystery shoppers can only help you improve customer service and the quality of your business.
The hospitality industry utilizes the services of mystery shoppers perhaps more than any other sector.
Mystery shoppers should prepare for an influx in assignments asking for reports on the unique experience a store offers to customers.
In an age of online shopping, the in-person experience may be the key to a business' success.
Mystery shoppers should be on the lookout for job opportunities in the mobile and tablet shopping world.
As more e-retailers move into physical storefronts, there will likely be a need for mystery shoppers to analyze the performance of staff, cleanliness and other in-store metrics that influence the way shoppers feel about a company.
Clothing retailers that want to be the best in the industry will likely look to see what their competitors are doing. Asking mystery shoppers to ensure everything is falling into place is another option that will lead to a much better chance of good customer service and positive sales.
Mystery shopping can be a great way to earn some extra dollars, but it may also be a great way for regular people to help start a sea change for better customer service within retailers.
Many people hear about mystery shopping, but not everyone truly knows what it is like to complete an assignment. Grace Koelma of News.com.au spoke with mystery shoppers to debunk some popular myths and see what their work is like.
People looking into becoming a mystery shopper may wonder why this practice is necessary. Making money is great, but it's always good to know the root of why a retail business or restaurant needs mystery shopping in the first place.
Mobile technology is making a widespread impact across sectors.
Big Box stores have been known for low prices and convenience, but less often for their customer service.
Some nervous retailers have worried that competition from ecommerce could push them off the high street, but a recent survey shows that may not be the case.
Businesses are becoming aware of the increasing importance of customer experience management.
Consumers are continually turning to ecommerce instead of going to brick-and-mortar stores, and choosing to voice their complaints and compliments via social networks rather than call centers.
Retail stores have recently become concerned about losing sales to a practice known as showrooming.
To meet the needs of today's connected consumers, grocery stores are blending elements of new and old customer service strategies.
After J.C. Penney acquired Ron Johnson, Apple's retail business leader as its new CEO, the company launched a new pricing campaign called Fair and Square.
Customers who make lists before they go shopping as a tool for staying on budget may still be susceptible to impulse purchases when they receive in-store messaging.
Companies that want to rank high in customer satisfaction and loyalty know to look no further than well-established hospitality brands, such as luxury hotel-chain Ritz-Carlton.
Additionally, it wanted to ensure clients had the same high-quality experience using all of the store's channels, especially as online shopping gained popularity.
Customer satisfaction and loyalty are high for grocery chains Wegmans, Trader Joe's, Publix and Fareway, according to a recent study by Consumer Reports.
Brands that want to survive evolving consumer trends, which focus more on digital channels both inside and out of brick-and-mortar stores, are facing what Retail Customer Experience calls "digital Darwinism."
Despite the advantages social media offers companies for communication with clients, many are still not leveraging the channel to improve customer satisfaction and loyalty
In an economic environment where consumers can turn to online shopping for competitive pricing, scroll through vast inventories and enjoy the convenience of direct warehouse-to-door shipping, retailers are adapting traditional business models to compete.
Retailers and banks may not necessarily lose loyalty if customers fall victim to identity theft or credit card fraud, according to a study by Cardbeat and published by Auriemma Consulting Group.
J.D. Power and Associates recently announced Barnes and Noble as one of 50 winners of the 2012 Customer Service Champion Award.
Sears has a plan to rescue the company's sinking revenue and inspire customer service and loyalty.
The ability to collect and analyze vast amounts of consumer data can help companies develop more effective service efforts and retain customers.
Younger consumers are likely to forgo brand preferences if they receive a better deal for a competitor's product while they are in stores, according to a study by AisleBuyer.
Gerber, the trusted children's company, recently announced that it's revamping online efforts to better meet the needs of its customers.
Home improvement stores could benefit from developing relationships with shoppers that could improve customer satisfaction and loyalty, since a new study by The Integer Group and Decision Analyst finds that most are not loyal.
Retailers are diversifying their customer experience management environments and strategies, offering consumers smaller shops and more options.
Shoppers over the age of 55 are having a harder time finding items in retail stores, a recent report by Aldata shows, and the frustration from navigating shelves could lead to lower sentiments about customer satisfaction and loyalty.
Mobile technology that allows customers to research and purchase products online might not actually be an enemy to brick-and-mortar stores, according to Retail Customer Experience
Bloomingdale's is engaging in a new program that encourages customer satisfaction and loyalty with no strings attached.
Emerging studies show that initially attractive loyalty programs won't keep customers coming back if retailers don't offer them significant benefits.
For the second year in a row, Mary Kay was listed among brands that delight customers, according to a Brand Keys study.
A change up in taxi cab payment processing vendors could provide better customer service to drivers and riders
Ecommerce retailers can improve customer satisfaction and loyalty by providing users with the best online shopping experience
Businesses can use reviews, comments and criticism to ensure they're meeting customers' needs, or fixing what isn't working.
According to the Institute of Customer Service (ICS), retailers with better customer service report higher sales.
Retail businesses might be losing out on sales, customer satisfaction and loyalty because they aren't offering customers the most efficient payment method, according to a new study by Aislebuyer.
While retailers have taken great pains to keep up with technology trends in customer experience management, it may be growing increasingly difficult as technology becomes ever more complex.
To improve online customer satisfaction and loyalty, high-end retailer Neiman Marcus has invested in a service that provides customers with personalized recommendations.
Travelocity scores higher than competitors for customer satisfaction and loyalty, according to survey released by the 2011 American Customer Service Index (ACSI).
Visa secured the top spot for best-liked credit card, according to a report on the Netbase Brand Passion Index.
Publix earned the highest rating for customer satisfaction and loyalty among grocers in the American Consumer Satisfaction Index (ACSI) for 2011. The index surveys 20,000 customers and ranks 225 companies across 47 different industries.
If you've ever visited a CVS/Pharmacy, you've likely encountered one of its trademarks - the unnaturally long receipt.
A few months ago, Office Depot's sales were declining at a more rapid pace than its competitors.
In January, retailers leveraged customer satisfaction and loyalty to boost business and sales, resulting in higher returns for the month.
Big box retailers are showing their diversity - attracting both consumers and professional companies thanks to effective customer experience management.
Some retailers, searching for a way to improve the customer experience, have decided to address the sometimes neglected dressing room area, the Record reports.
More internet retailers than ever before are improving their online tactics, according to a mystery shopping study from the E-Tailing Group, Internet Retailer reports.
In an effort to reach out to a wider range of consumers in a more personal fashion, many businesses are taking to social media to aid in customer experience management.
Retail software and store operations are constantly adopting, implementing and accommodating new technologies.
Kohl's trumped four other mid-tier department stores in Harris Interactive's recent Harris Poll, which used customer satisfaction research to rank retailers based on relationship metrics.
Clothing company GUESS has decided to deploy iPads in its stores to improve customer satisfaction and loyalty, following a growing trend of retailers that are utilizing the Apple product for customer service purposes.
Mobile marketing is quickly becoming a requisite way for any brick-and-mortar retailer to improve its customer satisfaction management.
There is a shift among retailers in the attributes they look for in new employees, Internet Retailer reports.
Recent customer satisfaction research from analytics company ForeSee revealed that Netflix's inability to read its customer base led to a substantial decline in consumer happiness.
One technique retailers have adopted in an effort to increase customer loyalty and satisfaction with their products and services is offering help and perks.
According to the recent Motorola Solutions' annual Holiday Shopping Survey, three in four retail managers said they provide better customer service when equipped with the latest mobile technologies.
AT&T's retail customer service scores are the highest in the wireless industry, and there aren't any fancy tricks of the trade that employees are using to deliver such positive results.
Years ago it was the Tickle Me Elmo, later on it was a batch of Furbies that sent holiday shoppers in to a frenzy.
A recent survey from Compuware analyzed the technical aspects of retailers' websites over the Black Friday weekend, and offered tips on how they can improve.
Many companies view Facebook as a marketing channel rather than a customer service channel, according to a recent survey from social media interaction improvement company Conversocial.
During the holiday shopping rush, it's the little things that retail employees do that create return consumers and increase the likelihood of customer satisfaction and loyalty, Retail Customer Experience reports.
Many retailers are working with budgetary restrictions this holiday season, according to the New York Times.
While in-store displays, face-to-face interactions and retail atmosphere are all important to customer satisfaction management, a recent report suggests that retailers will increasingly need to adapt these approaches to the online sphere.
According to a recent Skillsmart Retail mystery shopping survey of more than 800 independent retailers, many proved that they are missing an opportunity to upsell.
A recent poll from Galleria Retail Technology Solutions revealed customer opinions regarding retail shortcomings during the holiday season.
An Apple Store in Palo Alto, California, recently took customer experience to new levels with help from an iPhone app, The New York Times reports.
A September study published in the Journal of Service Research revealed that around 33 percent of respondents were treated rudely by an employee at least once per month, ScienceDaily reports.
According to a recent Manufacturing Insights study of 800 companies, more than 70 percent reported that their most important business objective was to increase customer satisfaction and loyalty, Spend Matters reports.
The seventh annual NRF Foundation/American Express Customers' Choice survey has recognized retailers that provided the best customer service over the course of the year.
Because consumers are facing tighter spending budgets this holiday shopping season, many plan to spend what cash they do have toward fewer, more valuable gifts, suggests a new report from the National Retail Federation.
The ubiquity of in-store deals and discounted products has inured consumers to the excitement of the shopping experience, according to a new report from Deloitte and the Harrison Group.
Grocery shoppers have largely maintained their spending habits in recent months, but shifts in market conditions and payment trends have altered their service demands and expectations.
Fashion is not exactly a recession-proof industry, but consumers at least appear willing to try new brands and outlets during difficult economic times.
Small retailers may want to consider augmenting their in-store offerings with an ecommerce presence, as online shopping continues to rake in sales amid a generally unenthusiastic market.
Retailers and ecommerce providers looking to take advantage of heightened sales activity this holiday shopping season should take a look at where and when consumers are flocking online.
With the holiday shopping season nearly underway, it may be a good time to take a look at the how market trends are affecting the most active shoppers: mothers.
Companies have already begun prepping their marketing, pricing, customer service and inventory strategies for the coming holiday shopping season.
The retail sector may be more optimistic about business conditions than other markets, as new research shows substantial confidence in sales projections among leading industry executives.
As sensational a global trend as ecommerce and online retail may be, there are a number of key distinctions among markets worldwide.
A number of U.S. cities are considering a ban on plastic shopping bags, as they are seen by many officials as wasteful to the environment and a costly burden to waste disposal organizations.
Retail executives are split over whether an under-supply or an over-abundance of inventory would be worse for a company's bottom line this holiday shopping season.
As Americans reel from a tepid economic recovery rife with unemployment, uncertainty and consumer debt, it's no surprise that they are looking to be more frugal and careful with their spending this holiday shopping season.
Grocery store flyers and circulars are used by consumers throughout the U.S. and Canada to research deals and savings for weekly shopping trips.
When do shoppers make their final decision over a purchase?
Most experts agree: Mobile shopping and payment technologies will be ubiquitous within a few years.
There's a stereotype that women love to shop. While some studies have shown that they spend more on certain items than men, when it comes to online shopping, men may take the cake.