As an employee, you should always go above and beyond for your customers. You may have received training from your employer, but that doesn't mean you can't improve your skills. Strong customer service means a more successful business. Here are some ways you can give the best customer assistance possible:
While all customers deserve courtesy and respect, be sure to go the extra mile in any way you can. If you have long-term, loyal customers make sure they know how much you appreciate their business. Offer discounts, loyalty programs and overall appreciation to the people who consistently give you business. However, don't forget about new customers. Offer programs that demonstrate how thankful you are that they chose you. Providing welcome programs with percentages off their first order, meal, purchase, etc., will show them they are welcome. As a result, they'll want to stay.
"If you make a mistake, do everything in your power to fix it."
Own up to mistakes
We're all human; everyone makes mistakes. Sometimes orders are wrong or deliveries are late. The important thing to remember from a business standpoint is to be admit that you made a mistake, and then do everything in your power to fix it. Down the road, your customer won't remember the mess up, but they will remember the effort you made to fix the problem promptly.
As an employee, you have to exude many characteristics. Kindness, compassion and enthusiasm are just a few. However, perhaps the most important one is patience. Customers are going to reach out to you for support when they are confused or frustrated (and sometimes both). The easiest way to ensure that you're giving them the best service is to be patient with them. The last thing someone wants to feel is rushed. Perform competent customer service by being as patient as possible.
Each customer is different and has various needs. In addition to being patient, you also have to make sure you are truly listening to the customer. When people are talking, often we are not listening, only thinking about what we're going to say next. Instead of missing what a customer is saying, focus on his or her words. Then, you'll be able to fix the issue.
Regardless of whether the customer leaves happy, it is your job as an employee to thank him or her. Expressing gratitude is the best way to establish credibility as a place of business. The better customers are treated, the better the chances are they will tell their friends and family. In addition, with our technological world, customers leave comments and ratings all over social media. A good way to hear their, concerns and then improve service, is through social media company sites. Through these, you can talk one-on-one with customers in a fashion that is cool and collected.
Another resource for businesses and employees to improve their services is by hiring a mystery shopping company. This will allow you to get an unbiased, inside look at your company's service so you can improve your practices.