A new report compiled with information from the Better Business Bureau of Boston and various federal and state organizations reveals industries where some companies might be missing the mark for customer satisfaction and loyalty.
According to the Better Business Bureau of Boston, consumers had the most complaints about banks, clothing companies, new and used car dealers as well as collection agencies. The Office of Consumer Affairs and Business Regulations listed auto and health insurance at the top of its list for customer dissatisfaction, followed by home improvement contractors, the lemon law and home insurance.
These results might be consistent with the Temkin Group's customer experience survey, which found that only a top tier of companies are giving clients high-quality service. Just over a quarter - 28 percent - of companies in the study received a "good" or "excellent" rating. Moreover, the report explains that those companies tended to represent industries in which customers have less complex demands, such as the food industry, according to 1 to 1 Media.
Industries that provided more complicated services, such as internet or cable and healthcare were ranked low on the list by customers, the source reports. Since clients' demands might be more involved with insurance providers and the stakes might be higher when interacting with car dealerships, they might have higher standards for satisfaction.