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Become a Mystery Shopper

Mystery Shop with Us

Founded in 1986, BestMark is one of the nation’s first and largest mystery shopping and customer experience measurement companies. Mystery shoppers perform market research services for BestMark’s clients and are not employees of BestMark, but rather independent contractors. A mystery shopper is a self-employed evaluator, who seeks to be informed about opportunities to perform projects for third-party clients. Benefits to becoming a mystery shopper include opportunities to:

  • Earn extra money, free meals or services
  • Help companies improve their customer service
  • Try new businesses and services
  • Get bonuses for referring friends and family to BestMark
Saleswoman helping customer.

Submit your Independent Contractor Application Today!

Successful BestMark mystery shoppers are detail-oriented, dedicated to honoring commitments and able to follow detailed client requirements. If you’re 18 years of age or older with good written communication skills and full internet access, please complete and submit our free online application form with BestMark.

BestMark Assignments

We offer three types of assignments: mystery shopping, intercept interviews and compliance audits.


Mystery shoppers (a.k.a. “secret shoppers”) pose as customers in order to evaluate the quality of customer service they receive. They perform specific tasks (in-store, online and/or by phone), such as purchasing a product or posing a specific scenario, and then providing detailed experience insights allowing an organization/brand to drive effective change within their business.


Intercept interviewers directly gather detailed experience and brand perception information from customers as they exit a brick and mortar business, such as a retail store, restaurant, bank, etc. Companies use the survey results to understand how to continually improve experiences for their customers.


Compliance auditors review adherence to company and/or regulatory guidelines, such as product pricing and placement, merchandising displays and availability, planograms, employee procedures, customer safety and more.

Connect with the MSPA for Online Education


As an Elite Member of the MSPA Americas, BestMark strongly supports the industry’s #1 association and it’s dedication to providing the most comprehensive resources available to help independent contractors (e.g., mystery shoppers) learn about the industry and access opportunities. Learn more >


MSPA membership provides evaluators with a variety of training videos and low-cost certification courses that are widely recognized by BestMark and other mystery shopping companies. Investing in your success as an independent contractor is important AND easy — connect with MSPA for all of your mystery shopping educational tools! Learn more >

“I’ve worked with a few other mystery shop companies and I can honestly say that BestMark is one of the best. They offer a wide variety of shops, make reporting easy and are quick to respond to any questions I’ve had on shops. They’re willing to work with me to ensure every report is complete and accurate without making me feel inadequate. Plus, they provide direct-deposit payments, which is very convenient. I’ve worked with BestMark for nearly 10 years, and I look forward to working with them for many more years to come.”

Jeffrey C. (New York)


“It’s great to work with BestMark. Their instructions are clear. The reports are easy to search and complete in my account. Their team is supportive. Plus, I never worry about payments, because they’re always on time.”

Kelly R. (Nevada)


“I enjoy working for Bestmark. They offer a wide variety of interesting shops. More importantly, the schedulers are knowledgeable and helpful. They make everything easy and foolproof.”

Anonymous (Nevada)


“I’ve been a BestMark shopper for more than a decade, so you know it has been an EXTREMELY positive experience for me. I’ve had the opportunity to visit and evaluate many different kinds of stores and businesses. Best of all, their many dining shops have allowed me to invite friends to share the experience. Over the years, I’ve worked with (and for) many of the folks at BestMark and I’m proud to say they’re a great group.”

Jan P. (Kentucky)