FITNESS / HEALTH / BEAUTYHealthy Sales Start from Within
At Your Service
Creating a distinct experience that inspires guests to choose your health, beauty or fitness center over the competition is critical. Your success depends on your ability to motivate guests to repeatedly use your gym, spa or salon services and recommend them to friends and family members.
BestMark can show you how improving the guest experience will create the differentiation necessary to increase loyalty and boost referrals as well as your bottom line.
We expertly serve a wide range of fitness, health and beauty industry clients. On your behalf, we can evaluate everything from employee knowledge, selling and service skills to the pricing accuracy, quality and timeliness of services provided. In the process, our programs help uncover what the following experiences, to name a few, are like from guests’ perspectives:
- Touring a gym / fitness club
- Using a gym day pass to experience the club
- Receiving a salon or spa service
- Perceived cleanliness, quality and variety of offerings
- Phone call experience / appointment-setting process
The services we provide help you see exactly what went right and what went wrong at the moment of truth when guests come into contact with your facility, equipment and employees. You’ll be able to use these insights to further enhance performance, service and guest satisfaction.
Earn Glowing Referrals
Get the insight you need to deliver service excellence that sets you apart.