Need an Apartment Mystery Shopper?

At Your Service

If you need an apartment mystery shopper or field representative, look no further than BestMark. We’re leaders in providing mystery shopping, compliance and customer experience solutions for the apartment, leasing and property management industries.

Very few buying decisions rely more on first impressions than the process of finding a new home. The conduct of the consultant and the physical condition of the property both have a tremendous impact on a potential renter or buyer’s decision-making process. We can show you how to deliver customer experiences that exceed visitors’ expectations and greatly increase the chance that a prospect becomes a resident.

Program Benefits

BestMark’s existing leasing and real estate clients love the positive impact our programs have on employee satisfaction, service and the customer experience.

Our programs offer unparalleled value because we use a proprietary behaviors-based survey format that will allow you to see exactly what went right and what went wrong at the moment of truth when prospects come into contact with a leasing consultant or realtor.

You’ll benefit from surveys that are tailored to address your unique standards and transcend the typical Likert scale format. We’ll apply our customized methodology to provide you with comprehensive reports that detail every aspect of field representatives’ visits, from their initial telephone contacts and information gathering to touring your properties and attempting to close sales.

Close More Sales, Faster

Get the insights you need to make more positive first impressions.