CUSTOMER EXPERIENCE CONSULTANT SERVICESImprove Customer Satisfaction and Profitability
At Your Service
To succeed in the digital age, it’s critical to deliver outstanding customer experiences in person, over the phone, via mobile application, and online.
BestMark customer experience consulting can help you define, measure and improve consumer and employee satisfaction — and profitability — throughout your organization. In partnership with you, we’ll deploy our proven set of processes, systems, tools and technologies built from the study of world-class companies.
You’ll benefit from our consistent employee and customer experience feedback system. Whether we manage your measurement programs on your behalf, or you just need guidance on how to design, implement and report on internal measurements, we can provide you with the services, solutions and tools you need to:
- Conduct mystery shopping, compliance audits, intercept interviews, panel/focus group discussions and surveys
- Research customer commitment and employee satisfaction
- Measure customers’ and employees’ experiences
- Design balanced, aligned business scorecards
- Map customers’ UX journeys
- Define key behaviors that improve customers’ experiences and brand loyalty
- Gather data from multiple sources to provide broader customer-experience perspectives
- Compare program results to industry averages/benchmarks or other data sets
- Plan follow-up actions and alerts to ensure managers address negative results
- Create customized executive summaries that display business-critical data, interpretations and trends in comprehensive graphics and charts
- Record calls that appear to come from shoppers’ phones to facilitate call monitoring, training and quality control
- Create surveys that can be completed online, via text or over the phone; include requests for photos, videos and audio recordings in surveys
- Crowdsource insights and ideas for large groups of field representatives in a cost- and time-efficient manner
Align with BestMark
Enhance your competitive edge. Put our customer experience consulting services to work for you.