Satisfy Customers, Brands and Retailers by Ensuring Compliance

How It Works

Consistently meet your customers’, brands’ and retailers’ expectations with a compliance audit program from BestMark. Your focus on ensuring compliance can reward you well with increased loyalty, sales and profitability as you delight your customers with consistently superior service every time and everywhere they interact with your business, products or services. We’re equipped to work with your entire organization, or part of it, to help you enforce compliance with the standards you specify so you can act.

Program Benefits

At BestMark, we thoroughly understand operations, technology and market research. We know what it takes to customize and execute an auditing program for your specific needs:

Auditor coverage

We have access to experienced auditors where you need them in more than 13,000 cities and towns throughout the United States and Canada.

Adept auditors

BestMark auditors understand how to conduct both concealed and revealed audits. During concealed audits, they’ll discretely perform their assigned tasks without your employees’ knowledge. During revealed audits, field representatives present letters to managers that explain an audit is underway and respectfully partner with your employees toward the ultimate goal of identifying improvements and maintaining your company’s positive brand image.

Audit-specific expertise

Many companies that offer both mystery shopping and auditing services fail to recognize that these two types of programs are very different and need to be managed as such. Not all mystery shoppers can be successful auditors and vice-versa. We understand how auditing programs differ from mystery shop programs, we’re experts on the most effective strategies for both, and we have an arsenal of auditors ready to go!

To comply with government tobacco and marijuana dispensary regulation, retailers are being asked to increase training efforts and improve screening of minors at points of purchase. BestMark can partner with you to implement tobacco and dispensary compliance audit programs that deliver results and protect your reputation. Feedback will be provided in less than 48 hours of a scheduled audit — the fastest in the industry, and you will have access to in-depth dashboard analysis for multi-location management and efficient oversight of all your locations.


Designed to meet your needs

Customized for you, your program will focus on specific opportunities to help you comply with various brand, marketing material or product-placement standards, regulations, requirements and more. Use your BestMark compliance auditing program to:

  • Increase sales by verifying proper placement of signs, function of displays, pricing of merchandise and alignment of advertised and posted pricing.
  • Maintain a positive brand image by understanding and focusing on the key merchandising areas that most significantly affect your customers’ perceptions.
  • Protect your company from mandatory state inspections/stings with proven training programs.
  • Avoid fines, legal issues and lost sales from loss of tobacco and/or marijuana sales rights.

Powerful Technology

BestMark’s auditors use online and mobile technology to conduct compliance audits that make it possible to complete more audits with greater accuracy and in less time than traditional, paper-based audits.

You also benefit from access to BestMetrix, a proprietary web-based reporting platform that allows you to aggregate, update and track data at all levels within your organization for performance feedback, coaching and issue resolution.

With access to BestMetrix, you’re able to:

  • Dynamically create ad hoc reports on the fly
  • Update customized action plans
  • Grant store managers direct access to audit results so they can resolve issues on the front lines in an instant
  • Analyze both quantitative and qualitative data; measuring the impact of your customer experience and satisfaction
  • And much more!

Exceed Customers’ Expectations

Take steps to ensure your business is complying with brand or product-placement standards, regulations, requirements and more with compliance audit services from BestMark. We’re equipped to work with your entire organization, or part of it, to help you enforce compliance with the standards you specify so you can act.