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Mystery shopping a bank

Mystery shopping a bank

Customer Experiences, Mystery Shopping

Financial institutions like banks often use mystery shoppers, and the experience provides some unique challenges. Preparing for them in advance will help you remember the important points of the assignment.

Why mystery shopping is important for business

Why mystery shopping is important for business

Customer Experiences, Customer Insights, Mystery Shopping

If a company deals directly with customers or clients, mystery shoppers can help to give valuable insight into ways to improve the customer experience.

Mystery shopping at the gym

Mystery shopping at the gym

Consumer Services, Customer Experiences, Mystery Shopping

Health clubs and fitness centers frequently use secret shoppers to evaluate and improve their business. This article provides specific tips for shopping these businesses.

Mystery shopping helps keep an eye on the customer experience at your casino

Mystery shopping helps keep an eye on the customer experience at your casino

Customer Experiences, Customer Insights, Entertainment

Using a mystery shopping service can provide your gaming operation with important perspectives about customer experience at your casino, helping you increase customer satisfaction and revenue.

Mystery shop golf courses

Mystery shop golf courses

Customer Experiences, Entertainment, Mystery Shopping

Mystery shoppers can provide valuable insights to owners and managers of private golf courses by offering the perspective of a potential new member.

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About Us

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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Our Reach

We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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BestMetrix, our proprietary web-based business intelligence platform, offers real-time access to a robust suite of reporting and analytics tools. Combined with our proven customer-experience-enhancing methodologies, BestMetrix delivers actionable insights to meet your objectives.

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BestMark is one of the largest mystery shopping intelligence, customer experience and employee satisfaction measurement companies in the world. Follow us for industry insights, company news and more.

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