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Handling tricky situations as a mystery shopper

Handling tricky situations as a mystery shopper

Mystery Shopping, Restaurants, Retail

Maintaining your cover can be one of the most challenging parts of being a mystery shopper. Here are some tips for managing and avoiding some difficult circumstances.

Undercover at the airport

Undercover at the airport

Mystery Shopping, Retail, Travel

Secret shopping jobs at the airport help businesses in the travel and hospitality industry stay competitive. This article discusses the opportunities and challenges.

Mystery shoppers can help shape the layout of your grocery store

Mystery shoppers can help shape the layout of your grocery store

Customer Insights, Retail

Supermarket layout has a dramatic effect on a grocery store’s bottom line. Mystery shoppers can help you balance customer experience with other factors in designing your store’s layout.

‘Tis the season for mystery shopping

‘Tis the season for mystery shopping

Retail

Using a mystery shopping service before and during the holidays, to review store performance and planned promotions, will set you up for a successful shopping season.

3 ways mystery shoppers can benefit boutique retailers

3 ways mystery shoppers can benefit boutique retailers

Customer Experiences, Customer Insights, Retail

Mystery shoppers are a valuable resource for small independent retailers. This article describes the benefits of using secret shoppers, from testing promotions to reviewing customer service.

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BestMark Blog

Recent Posts

  • How much does mystery shopping pay?
  • Mystery shop at luxury hotels
  • How mystery shopping affects employees
  • Apps allow mystery shoppers to stealthily take notes
  • More ways to keep your mystery shopping cover

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About Us

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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Our Reach

We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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Our Technology

BestMetrix, our proprietary web-based business intelligence platform, offers real-time access to a robust suite of reporting and analytics tools. Combined with our proven customer-experience-enhancing methodologies, BestMetrix delivers actionable insights to meet your objectives.

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BestMark is one of the largest mystery shopping intelligence, customer experience and employee satisfaction measurement companies in the world. Follow us for industry insights, company news and more.

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