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How mystery shopping affects employees

How mystery shopping affects employees

Customer Insights

The staff who interact with mystery shoppers are affected by more than just final evaluations. Consider your team when building a mystery shopping program.

Mystery shopping as a form of competitive intelligence

Mystery shopping as a form of competitive intelligence

Customer Insights

Using mystery shoppers is a great way to gather information about how your competitors run their businesses. This intelligence can help you stay ahead in a competitive market.

Why mystery shopping is important for business

Why mystery shopping is important for business

Customer Experiences, Customer Insights, Mystery Shopping

If a company deals directly with customers or clients, mystery shoppers can help to give valuable insight into ways to improve the customer experience.

Mystery shopping helps keep an eye on the customer experience at your casino

Mystery shopping helps keep an eye on the customer experience at your casino

Customer Experiences, Customer Insights, Entertainment

Using a mystery shopping service can provide your gaming operation with important perspectives about customer experience at your casino, helping you increase customer satisfaction and revenue.

Mystery shopping as a form of competitive intelligence

7 ways your mystery shopping report can enhance employee engagement

Customer Experiences, Customer Insights, Mystery Shopping

Using a mystery shopping program can be a great way to increase employee engagement and encourage teamwork. These tips will help you develop an effective team.

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About Us

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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Our Reach

We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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Our Technology

BestMetrix, our proprietary web-based business intelligence platform, offers real-time access to a robust suite of reporting and analytics tools. Combined with our proven customer-experience-enhancing methodologies, BestMetrix delivers actionable insights to meet your objectives.

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BestMark is one of the largest mystery shopping intelligence, customer experience and employee satisfaction measurement companies in the world. Follow us for industry insights, company news and more.

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