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Handling tricky situations as a mystery shopper

Handling tricky situations as a mystery shopper

Mystery Shopping, Restaurants, Retail

Maintaining your cover can be one of the most challenging parts of being a mystery shopper. Here are some tips for managing and avoiding some difficult circumstances.

The fine dining mystery shop

The fine dining mystery shop

Mystery Shopping, Restaurants

Mystery shopping at a fine restaurant is one of the more advanced assignments because of the time and experience it requires. This article helps you determine whether it’s right for you.

Things to look out for while mystery shopping at a restaurant

Things to look out for while mystery shopping at a restaurant

Mystery Shopping, Restaurants

Restaurants frequently use mystery shoppers to learn about the strengths and weaknesses of their food, service or facilities. Here are some tips for effectively mystery shopping at sit-down and fast food restaurants.

Mystery shopping: Food delivery assignments

Mystery shopping: Food delivery assignments

Mystery Shopping, Restaurants

Restaurants that offer delivery, as well as specialized food delivery operations, use mystery shoppers to improve the quality of their service. This article includes tips for secret shopping food delivery services.

How to use your mystery shopping report to better your restaurant

How to use your mystery shopping report to better your restaurant

Mystery Shopping, Restaurants

Restaurant owners can learn a lot about their business and how they can improve the customer experience by using mystery shoppers. Form simple tactical adjustments to game changing suggestions, secret shoppers can inspire ideas that make a real difference to a hospitality businesses.

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BestMark Blog

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About Us

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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BestMetrix, our proprietary web-based business intelligence platform, offers real-time access to a robust suite of reporting and analytics tools. Combined with our proven customer-experience-enhancing methodologies, BestMetrix delivers actionable insights to meet your objectives.

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BestMark is one of the largest mystery shopping intelligence, customer experience and employee satisfaction measurement companies in the world. Follow us for industry insights, company news and more.

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