Mystery shoppers who are trained about the particular aspects of your store provide valuable insight to help you improve your customers’ experience.
The day after Thanksgiving kicks off the busiest time of the year and offers retailers a unique annual opportunity to attract new customers. The insights provided by mystery shoppers can help turn visitors into loyal return customers.
Retailers need the best possible information to beat out the competition. Mystery shoppers play an important role in discovering new ways to improve the customer experience for retail stores during the holiday season.