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7 ways your mystery shopping report can enhance employee engagement

7 ways your mystery shopping report can enhance employee engagement

Customer Experiences, Customer Insights, Mystery Shopping

Using a mystery shopping program can be a great way to increase employee engagement and encourage teamwork. These tips will help you develop an effective team.

How mystery shoppers can improve service at your restaurant

How mystery shoppers can improve service at your restaurant

Customer Experiences, Customer Insights, Restaurants

Mystery shoppers can help restaurant owners and managers get an objective view of the service provided by your wait staff. Ultimately, this leads to improved morale and a more effective team.

How mystery shoppers can improve automotive sales performance

How mystery shoppers can improve automotive sales performance

Automotive, Customer Experiences, Customer Insights

Mystery shoppers provide valuable insight into the performance of automobile salespeople, and may suggest ways to increase team productivity and revenue.

How mystery shoppers can improve customer service at casinos

How mystery shoppers can improve customer service at casinos

Customer Experiences, Customer Insights, Entertainment

The guest experience at casinos is very important to the success of the business. Mystery shoppers provide valuable perspectives on every aspect of the operation.

How tech startups can improve customer satisfaction

How tech startups can improve customer satisfaction

Customer Experiences, Customer Insights, Digital

App, website, and software developers can benefit from mystery shoppers in addition to beta testers. Secret shoppers can help to improve customer service and user experience for tech products as well as brick and mortar stores.

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Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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