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Mystery riding on public transit

Mystery riding on public transit

Mystery Shopping, Travel

Mystery shopping as a passenger on a train or bus requires some specific observations and can be a pleasant assignment for people who like to travel.

Handling tricky situations as a mystery shopper

Handling tricky situations as a mystery shopper

Mystery Shopping, Restaurants, Retail

Maintaining your cover can be one of the most challenging parts of being a mystery shopper. Here are some tips for managing and avoiding some difficult circumstances.

Undercover at the airport

Undercover at the airport

Mystery Shopping, Retail, Travel

Secret shopping jobs at the airport help businesses in the travel and hospitality industry stay competitive. This article discusses the opportunities and challenges.

The fine dining mystery shop

The fine dining mystery shop

Mystery Shopping, Restaurants

Mystery shopping at a fine restaurant is one of the more advanced assignments because of the time and experience it requires. This article helps you determine whether it’s right for you.

Skills and characteristics of good mystery shoppers

Skills and characteristics of good mystery shoppers

Mystery Shopping

Improving your mystery shopping skills will help you get more jobs and earn more money in the future. This article provides helpful tips for upping your mystery shopping game.

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About Us

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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Our Reach

We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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BestMetrix, our proprietary web-based business intelligence platform, offers real-time access to a robust suite of reporting and analytics tools. Combined with our proven customer-experience-enhancing methodologies, BestMetrix delivers actionable insights to meet your objectives.

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BestMark is one of the largest mystery shopping intelligence, customer experience and employee satisfaction measurement companies in the world. Follow us for industry insights, company news and more.

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