Mystery Shopping, Travel
The travel industry is constantly searching for new ways to improve their services and mystery shopping has become an important tool. This article describes some things a good mystery shopper should be on the lookout for.
Customer Experiences, Customer Insights, Restaurants
Mystery shoppers can help restaurant owners and managers get an objective view of the service provided by your wait staff. Ultimately, this leads to improved morale and a more effective team.
Automotive, Customer Experiences, Customer Insights
Mystery shoppers provide valuable insight into the performance of automobile salespeople, and may suggest ways to increase team productivity and revenue.
Customer Insights, Retail
Supermarket layout has a dramatic effect on a grocery store’s bottom line. Mystery shoppers can help you balance customer experience with other factors in designing your store’s layout.
Customer Experiences, Customer Insights, Entertainment
The guest experience at casinos is very important to the success of the business. Mystery shoppers provide valuable perspectives on every aspect of the operation.