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3 ways mystery shoppers can benefit boutique retailers

3 ways mystery shoppers can benefit boutique retailers

Customer Experiences, Customer Insights, Retail

Mystery shoppers are a valuable resource for small independent retailers. This article describes the benefits of using secret shoppers, from testing promotions to reviewing customer service.

New to the restaurant game? Here’s how mystery shoppers can help

New to the restaurant game? Here’s how mystery shoppers can help

Customer Experiences, Customer Insights, Restaurants

Using mystery shoppers can reduce some of the risk of opening a new restaurant, or starting any business. This article describes the many benefits you can get from secret shoppers.

Help customers get healthy with mystery shoppers

Help customers get healthy with mystery shoppers

Customer Experiences, Customer Insights, Restaurants

Mystery shoppers can give you the valuable insights you need to improve customer experience at your restaurant or juice bar. Find out about some of the benefits in this article,

Keeping Black Friday shoppers around all year

Keeping Black Friday shoppers around all year

Customer Experiences, Customer Insights, Retail

The day after Thanksgiving kicks off the busiest time of the year and offers retailers a unique annual opportunity to attract new customers. The insights provided by mystery shoppers can help turn visitors into loyal return customers.

Thanksgiving could be big business for restaurants

Thanksgiving could be big business for restaurants

Customer Insights, Restaurants

Mystery shoppers can help you prepare your restaurant and your staff for high-stakes holiday performance. This article offers tips on making Thanksgiving a success at your restaurant.

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About Us

Since 1986, BestMark has helped businesses large and small improve employee and customer experiences and in turn, their brand reputation.  Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.

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Our Reach

We draw from our arsenal of more than 600,000 mystery shoppers, intercept interviewers and compliance auditors, with 100% market coverage throughout the U.S. and Canada, along with a global partner network.  We are award-winning members of MSPA Americas.

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BestMetrix, our proprietary web-based business intelligence platform, offers real-time access to a robust suite of reporting and analytics tools. Combined with our proven customer-experience-enhancing methodologies, BestMetrix delivers actionable insights to meet your objectives.

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BestMark is one of the largest mystery shopping intelligence, customer experience and employee satisfaction measurement companies in the world. Follow us for industry insights, company news and more.

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